CAUTION - Is The "Coquitlam Best Buy" Running A Guarantee Fraud?

CAUTION - Is The "Coquitlam Best Buy" Running A Guarantee Fraud?

There I am being seated at the Geek Squad counter at the Coquitlam Best Buy. I'm patiently waiting to pick up my PC which was set with Norton 360 and working out an issue with a content blocker. The sales representative is scratching down numbers striving to sell a couple besides me 3 PCs for their kids for Christmas Eve.

Alright Sir - he says. So you have been looking at this total $89 for Norton 360 $20 for recovery discs x 3, plus $30 each for a 2 year extended warranty package. So that is $90 TOTAL for the 2 years warranty which will include All Three Computer systems.

$30? Pardon me? Did I hear that correct?

I lean in a little more so I can hear the pitch as well. He repeats the amounts again the wife who is computing all of the totals and repeats $30 x 3 for a two year warranty for the three PCs.

What the heck? I interrupt the sales pitch.

Pardon me, sorry to interrupt, but did I just now hear you state that a two year warranty is $30?

Yes that is right he states. My boss authorized that.

Really? I say. You mean the very same lady who just charged me $190 for a 3 year warranty?

I call the lady over and clearly show her my bill. What kind of business are you individuals running here? I say.

So let me understand this directly... a 2 year extended warranty for THREE computers is $90 and a 3 year warranty for just one computer system is $190?

I ask to communicate with the General Manager and the lady leaves for around 15 minutes.

She returns and says that the General Manager has provided me a 50% discount on my extended warranty package. I ask to speak with him personally and she has disappeared for more 10 minutes. By this time I'm thinking to myself, these people are complete scammers.

The General Manager comes and I put out my hand to shake his hand and then he stares at me with this stern look and pulls an Arnold Schwarzenegger "HE MAN" grip and just about crushes my hand. He takes this really stern pose like we're likely to have a "scrap" or something like that.

What is this - intimidation strategies at the "Coquitlam Best Buy" - I'm thinking?

He moves on to provide me a $50 refund and climbs into this volume buying spiel and explains to me that if I purchase 3 PCs I will get this kind of discount too. By this time - I'm thinking to myself, these people are complete ripoffs. So I proceed to the checkout to re-crunch the figures in my head to try and determine what has just been down.

I call the General Manager yet again and say - Did I hear you just offer me $50 off when you're Manager just provided me 50% discounted price?

$50.....50% - I might have gotten the numbers confused he says.

I don't think so. I ask for a complete refund. All I could say is BUYER BEWARE!! If I hadn't seen it myself I would have never thought it could possibly happen for real.

What I believe is that the sales managers are trained to eye up the buyer - look at their clothing, their shoes and also their jewelry to find out what they feel they could scam for each deal and what they could get away with. Evidently at the "Coquitlam Best Buy" - a 2 year warranty could go for as low as $30 if you're a couple buying 3 PCs and if you're a business man sporting a Rolex, you are likely to pay $190 for 3 years. Incredible!

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